Arrive on Tuesday, May 30 - Depart on Friday, June 2

Engage in sessions designed to Enrich your business.

Learn strategies in subscriber acquisition, churn, retention, and Fulfillment


Solve key subscription challenges and create lasting partnerships


May 30

Tuesday, May 30

Tuesday, May 30th​

Arrive in Dallas, Texas

SubSummit is located at the Sheraton Downtown Dallas.

Tuesday | 2:00PM - 9:00PM | Lone Star Foyer.

Registration Open and Badge Pickup

Pick up your badge or register on site at the Lone Star Foyer across the sky bridge from the Sheraton Downtown Dallas hotel.

Tuesday | 12:00PM - 9:00PM | Grand Hall

Exhibitor Setup


May 31

Wednesday, May 31

Wednesday | 8:00AM - 5:00PM | Lone Star Foyer.

Registration Open and Badge Pickup

Pick up your badge or register on site at the Lone Star Foyer across the sky bridge from the Sheraton Downtown Dallas hotel.

Wednesday | 9:00AM - 11:30AM | New Orleans Theater

Omnichannel Marketing Mastermind Workshop

The SubSummit 2023 Omnichannel Marketing Mastermind Workshop is an event designed by marketers, for marketers! Learn more in half a day than you did last year thanks to experts in consumer psychology, social media, email marketing, and more. Apply to Attend

Wednesday | 9:00AM - 11:30AM | Denver Theater

Launch Your Box Workshop

Presented by Sarah Williams

This exclusive workshop is only available to Launch Your Box members. Not a member yet and want to attend? Join today!

Wednesday | 9:00AM - 11:30AM | Detroit Theater

Workshop - Beyond the Pitch

Presented by Brian Mac Mahon

Ready to pitch to investors, friends and family, or pretty much anyone? Learn from industry titan and seasoned VC Brian Mac Mahon as he gives all the insights and more!  This workshop is for Pitch Competiton applicants and finalists only.  

Wednesday | 12:00PM - 7:30PM | Grand Hall

Exhibitor Hall Opens

Wednesday | 1:00PM - 1:25PM | Detroit Theater

Behind the "Year of Retention"
Q&A with Christopher George

“This is the year of retention,” is a phrase that commonly enters the conversation with SubSummit Chairman, Christopher George. But what exactly does that mean? And why is it important to your subscription business? Join Christopher and SubSummit Director of Marketing Jennifer Cline in an Q&A-style session where they share their decade of consumer subscription experience with the audience.

Christopher George, Chairman at SubSummit

Jennifer Cline, Director of Marketing at SubSummit


Wednesday | 1:00PM - 1:25PM | Denver Theater

The On/Off Switch of Hypergrowth in the Early 20's

In the early 20’s, hypergrowth was a switch. Turn it on, and your business could grow and scale. Turn it off and you had time to regroup and move forward again when ready. That world has changed and so has the way you need to market, but it doesn’t mean that hypergrowth is no longer within reach. Join John Roman as he interviews Splendies Founder and CEO Anthony Coombs as they discuss best practices for managing rapid growth and maintaining profitability. Gain insights into the strategies for building a strong and sustainable foundation for long-term success. Don’t miss this valuable opportunity to gain actionable takeaways for your own business and navigate the complex landscape of hypergrowth in the early years.

Anthony Coombs, Founder and CEO at Splendies

John Roman, CEO at BattlBox


Wednesday | 1:00PM - 1:25PM | New Orleans Theater

Shifting to Retail

In recent years we’ve all dealt with delays and inflation across every stop in the supply chain. This panel explores the beverage industry, and it’s the shift from DTC to retail in our ever-changing market. Learn what works, and what has changed for some of the leading DTC beverages brands in the space.

Bassima Mroue, CEO and Co-Founder at SkinTē

Matt Thelen, Chief Operating Officer & General Counsel at Venus Et Fleur

#Acquisition #Operations

Wednesday | 1:30PM - 1:55PM | Detroit Theater

You Sold Your Subscription Box! The What, Why, and How of the Experience

This panel will explore what is the ultimate goal for many of us; creating, growing, and eventually selling a successful subscription business. From concept to acquisition, and everything in between, follow Julie Ball through journey of scaling a subscription business. You’ll also meet her buyer along with the team that helped her make it all happen.

Julie Ball, Head Coach at Subscription Box Basics

Carol Gavhane, Co-Owner at Sparkle Hustle Grow

Moderator: Renae Gonzalez, Marketing Coach at Subscription Box Basics


Wednesday | 1:30PM - 1:55PM | Denver Theater

Growth & Profitability in a New Era of Customer Acquisition

Join our panel of experts from some of the biggest names in subscription as they discuss the latest strategies for growth and profitability in the new era of customer acquisition. Learn how to effectively target and acquire new customers in today’s digital landscape. Gain insights into the latest technology and tools available to help you acquire and retain customers in a cost-effective and efficient manner. Don’t miss this valuable opportunity to gain actionable takeaways for your own business and grow your customer base in the current market.

Josh Marehbian, Chief Financial Officer at FabFitFun
Satwant Singh, Vice President and Head of Monetization, DTC at The NBA

#Acquisition #Operations

Wednesday | 1:30PM - 1:55PM | New Orleans Theater

Retaining Customers in Uncertain Times: What 2200 Consumers Say It Takes To Keep Their Business

The tightening of economic conditions is causing consumers to rethink why, how and where they purchase products and services. The result: churn among subscriptions that suddenly become ‘nice to haves’. The research proves it.

Hear from CEO Brian Bogosian and PYMNTS CEO Karen Webster as they present the premier edition of The PYMNTS Subscription Retention Readiness Index. New data from subscription merchants and US consumers shed light on why consumers keep or cancel subscriptions, the features essential to retention and the financial impact to subscription companies that leverage best practices — and those that don’t.

Brian Bogosian, President & CEO

Karen Webster, CEO at

#Growth #Operations

Wednesday | 2:00PM - 3:00PM | Expo Hall

Networking and Snack Break

Network with an all-star lineup of consumer subscription brands. Grab a snack and roam the 50,000-square-foot Expo Hall.

Wednesday | 3:00PM - 3:10PM | Main Theater

Welcome to SubSummit

Join us as we kick off our main stage and the biggest year in subscription yet!

Chris Chambers, Emcee at SubSummit

Wednesday | 3:10PM - 3:45PM | Main Theater

Opening Remarks - Deep Insights

Presented by SubSummit Co-Founders

The key to turning a one-off transaction into a life-long relationship with customers is the recurring revenue business model. Are you ready to open a door full of new opportunities? Attend the SubSummit 2023 Opening Ceremony! Co-Founders Christopher George, John Haji, and Paul Chambers will help you engage with your subscribers like you never have before through never-been-seen-before consumer data, lessons learned, and much more.  

Wednesday | 3:45PM - 4:15PM | Main Theater

Data-Driven Marketing

Neil Hoyne, Chief Measurement Strategist at Google

If a good instinct usually leads to good ideas, then data always leads to great marketing campaigns. Enrich your perspective on what smart marketing means to you and your team in this talk led by Neil Hoyne, Chief Measurement Strategist at Google and Author of Converted.

Wednesday | 4:15PM - 4:45PM | Main Theater

Behavior-Based Marketing

Nancy Harhut, Chief Creative Officer at HBT Marketing

One of the highest-rated SubSummit speakers of all time returns to the stage at this year’s SubSummit to offer the most valuable insights on how consumers make most of their decisions before they even know it.

Wednesday | 4:45PM - 5:45PM | Main Theater

Pitch Competition

Presented by Praella

Four contestants and only five minutes each to pitch their new subscription startup to our panel of elite judges. All vying for a $50,000 cash and prize package!

Open to all attendees

Wednesday | 5:45PM - 7:30PM | Expo Hall

Welcome Reception

Sponsored by The Vertical Collective
Open to all attendees. Network and meet up with leaders, movers, and shakers of the subscription industry.


June 1

Thursday, June 1

Thursday | 8:00AM - 6:00PM | Lone Star Foyer.

Registration Open and Badge Pickup

Pick up your badge or register on site at the Lone Star Foyer across the sky bridge from the Sheraton Downtown Dallas hotel.

#Retention #Customer #Growth

Thursday | 8:30AM - 5:00PM | Grand Hall

Exhibitor Hall Open

Visit the largest exhibit hall in consumer subscription and network with 2,000+ attendees.


Thursday | 9:00AM - 9:25AM | Detroit Theater

Kick Off Your Holiday Planning Right and Right Now

It’s the most wonderful and the most important time of the year. Time to start planning for the upcoming Holiday season. Join our panel of experts as we explore the do’s and don’ts of planning success.

Sarah Williams, Founder at Launch Your Box


Thursday | 9:00AM - 9:25AM | Denver Theater

Mastering TikTok Creator Marketplace

One of the biggest opportunities in social media growth is right under your nose and growing fast! The TikTok Creator Marketplace can help uncover new opportunities in acquisition at costs not seen in quite some time. Liam Brennan of BusterBox has hands-on experience and will share the pro’s and con’s of building your subscriber base using his tested method.

Liam Brennan, Co-Founder at Buster Box


Thursday | 9:00AM - 9:25AM | New Orleans Theater

Lasting Impact: Building a Sustainable Subscription Business

Join our panel of industry leaders as they discuss the importance of building a sustainable subscription business that not only benefits the environment; but also your bottom line. Our panel will chat through the latest trends and best practices in sustainability, and share insights on how to create an eco-friendly subscriber experience. 

Alex Brown, President at Truly Free

#Acquisition #SubscriptionBox

Thursday | 9:30AM - 9:55AM | Detroit Theater

Launching with a Wait List

Curious how a leading subscription launched with zero ad dollars on Facebook and Google? Jill Razor launched with a waitlist of over 15,000 people by exclusively targeting TikTok content. They received 30 million views and sold out within three days of their brand launch. Now a fully scaled brand, CEO Kishawn Meeranazeer is ready to share how their brand mastered the algorithm, and continue to diversify its marketing strategy to position them for long-term growth.

Kishawn Meeranazeer, CEO at Jill Razor

#Acquisition #SubscriptionBox

Thursday | 9:30AM - 9:55AM | Denver Theater

Turn Discovery and Delight into a Membership Masterpiece

How to master retention? Create a unique community that your subscribers cannot find anywhere else. Join our panel of subscription leaders who’ve turned the lessons they’ve learned about churn into a successful strategy for building a loyal community of subscribers. 

Michael Loyd Jr. CEO at Dope Coffee Company

#Growth #Operations #SubscriptionBox

Thursday | 9:30AM - 9:55AM | New Orleans Theater

Building a Brand That Attracts High Capacity and High Culture

Learn from the Founder/CEO and Chief People Officer of Good Ranchers on how they became the fastest-growing and most trusted meat company while maintaining a focus on high capacity and high culture. They aim to create a culture that values hard work and collaboration, which has led to a workplace full of diverse viewpoints all focused on the same, driving goal: growth. They’ve pursued that goal through leadership setting the tone and values for the organization, as well as through programs and initiatives that encourage ongoing learning and give every person the chance to leave work better each day. They want their employees to leave feeling accomplished for the day, but still hungry and excited for tomorrow. If you want that for your team too, join us in this session.

Ben Spell, Founder & CEO at Good Ranchers, Inc.

Erica Gil, Chief People Officer at Good Ranchers, Inc.

Thursday | 10:00AM - 11:00AM | Grand Hall

Networking Break

Visit the largest exhibit hall in consumer subscription and network with attendees.

Thursday | 10:00AM - 11:00AM | Lone Star Foyer

Hosted Buyer Meetings

Open to enrolled attendees only, our one-on-one Hosted Buyer meetings provide an opportunity for merchants and suppliers to connect in meaningful ways.  Participating merchants receive a ticket to SubSummit and up to $750 in travel and hotel reimbursement.

Thursday | 10:00AM - 10:25AM | SUBTA Studios Stage

In the Trenches - A Fireside Chat with HBO Senior Counsel

Paavana L. Kumar, Partner at Davis+Gilbert LLP

Daniel Nemet-Nejat, Vice President and Senior Counsel at HBO


Thursday | 11:00AM - 11:25AM | Detroit Theater

Costly Mistakes & Lessons Learned

While the benefit of a good procurement strategy is clear, there are also potential pitfalls that can result in costly mistakes. Exploring topics such as negotiating pricing and terms, vendor sourcing, and managing vendor relationships, veteran procurement manager Vanessa Parker shares real-world examples of mistakes she’s encountered, and how she managed them. Equipped yourself to navigate the subscription procurement process effectively, and avoid costly mistakes that can negatively impact your business.

Vanessa Parker, Procurement Manager at Work • Space • Spark

#Operations #Growth #SubscriptionBox

Thursday | 11:00AM - 11:25AM | Denver Theater

Acquisition in the Game of Retention - Playing the Game in Easy Mode

Join the Coterie team as they explore how subscription companies can effectively acquire new customers while retaining existing ones. Attendees will learn about the importance of creating a seamless customer experience and developing an acquisition plan that takes into account the key drivers of customer retention.

Ankur Goyal, Head of Growth at Coterie

#Acquisition #SubscribeandSave

Thursday | 11:00AM - 11:25AM | New Orleans Theater

Password Sharing - Profit Killer or Retention Tool?

Join us for a thought-provoking session on the controversial topic of password sharing in the streaming subscription industry. Join our panel of industry leaders as they delve into the question of whether password sharing is a great source of new revenue and profit or a tool for retention. With different perspectives and expert insights, this session promises to shed light on the challenges and opportunities presented by password sharing. Don’t miss out on the chance to gain a deeper understanding of this important issue and participate in a lively discussion.

#Streaming #Digital #Operations #Retention

Thursday | 11:30AM - 11:55AM | Detroit Theater

Key Ingredients for Subscription Box Success

Not all subscriptions are created equal. But how do the leaders emerge? Join our panel of women in subscription who have made it through the toughest part of the subscription business, and now come together to share their expertise with you. From managing operations of the business to managing your entrepreneur mindset, you’ll get actionable takeaways you can apply to your business today.

Jennifer Lea, Founder & CEO at Entry Envy

Mara Iserson, Marketing Project Manager at Decocrated

#SubscriptionBox #Growth

Thursday | 11:30AM - 11:55AM | Denver Theater

The Rise of XaaS in Consumer Subscription - What's Next?

With the need for convenience and saving time growing every day, subscription has covered everything from consumables to software to now…robots? Adam Levinter of Scriberbase chats with Barry Schliesmann from iRobot about what’s next for consumer subscriptions, and for iRobot.

Barry Schliesmann, SVP Floorcare Products and Services at iRobot

Adam Levinter, Founder & CEO at Scriberbase


Thursday | 11:30AM - 11:55AM | New Orleans Theater

Streaming's Next Big Need - A Case for Bundling and Aggregators

In a world where subscription fatigue has become all too real, bundling may be the antidote. This session will share research findings on ideal consumer bundles, that make the case for lifestyle bundling. Brands can help strengthen subscription loyalty, decrease churn, and increase durability by pairing disparate offers together into cohesive bundled solutions for their customers.

Jonathan Giegengack, Founder & Principal at Hub Entertainment Research


Thursday | 12:00PM - 12:30PM | Main Theater


Join us in the Main Theater for a delicious plated lunch and the kick-off of our keynote sessions.

Thursday | 12:00PM - 12:30PM | Main Theater

Re-Writing the Great Cancellation: How to Hang On to Your Subscribers

Jeremy King, CEO & Founder at Attest

Retaining subscribers has become the number one challenge for consumer subscription companies in 2023. In this session, Attest CEO and Founder Jeremy King will use data and research to show innovative strategies for hanging on to subscribers. From creative pricing models to offering added value, Jeremy will share insights and best practices for not only surviving but thriving in a volatile economy. Don’t miss out on the opportunity to learn from Jeremy and walk away with actionable tips and key takeaways.

Thursday | 12:30PM - 1:00PM | Main Theater

Meeting the Needs of Generation Alpha and Roadmap for the Future

Named one of the 15 best apps of 2020 by Apple, Caribu by Mattel is an app redefining the world of children’s subscriptions. Join GM Maxeme Tuchman, as she shares her story of getting acquired by Mattel in 2022. Now part of their Future Lab division, Maxeme will share about her brand’s growth since partnering with a retail powerhouse, along with what’s next for Mattel in Subscription.

Maxeme Tuchman, GM - Caribu at Mattel

#Growth #Operations

Thursday | 1:00PM - 1:30PM | Main Theater

Retention and Revenue: The Power of Exceptional Customer Experiences

A memorable brand experience can create a customer for life, while drastically impacting the bottom line. Join this panel of customer-obsessed leaders as they share their strategies to increase customer loyalty, and turn subscribers into brand advocates. By understanding their customer’s unique needs, these brands have successfully differentiated themselves as leaders in the consumer subscription space, and are now here to share with you!

Amanda Dames, Director - Retention Strategy at Peacock

Michelle Parsons, Executive in Residence at Product School | Ex-Chief Product Officer at Hinge

Sarah Penna, Head of Creator Partnerships at Patreon

Ashley Reynolds, CEO| Head Designer at Cloth & Paper

Thursday | 1:30PM - 2:00PM | Main Theater

Developing Deep Connections with Your Customers

Tamira Chapman, President and CEO at Storehouse In A Box

Your customer is much more than a number, so why treat them like such? It’s time to take a step back and re-evaluate what makes your community smile, laugh, and all the positive emotions you want them to feel when engaging with you.

Thursday | 2:00PM - 3:00PM | Grand Hall

Networking Break

Visit the largest exhibit hall in consumer subscription and network with attendees.

Thursday | 2:00PM - 3:00PM | Lone Star Foyer

Hosted Buyer Meetings

Open to enrolled attendees only, our one-on-one Hosted Buyer meetings provide an opportunity for merchants and suppliers to connect in meaningful ways.  Participating merchants receive a ticket to SubSummit and up to $750 in travel and hotel reimbursement.

Thursday | 2:30PM - 2:55PM | Detroit Theater

AI and Social Intersect - How to Do More With Less (Humans)


Thursday | 2:30PM - 2:55PM | Denver Theater

Mixed Marketplaces and the Cost of Driving Subscriptions

#Growth #Acquisition #Operations

Thursday | 2:30PM - 2:55PM | New Orleans Theater

Adopting A Subscriber-First Mindset​

Join our panel of experts as they share how putting the needs and wants of your subscribers at the forefront of your business can lead to long-term retention and revenue gains. Get insights on how to create a seamless and personalized subscriber experience as our panel discusses the latest trends in subscriber engagement.

Moderator: John Keough, Head of Product, Loyalty and Subscriptions at The Honest Company

#Growth #Acquisition #SubscribeandSave

Thursday | 3:00PM - 3:25PM | Detroit Theater

How to Grow from Go - Top Tips from Those Who've Done It

Sarah Williams, Founder at Launch Your Box

#Growth #Acquisition #SubscriptionBox

Thursday | 3:00PM - 3:25PM | Denver Theater

Managing and Experimenting with Offerings

Hundreds of markets, thousands of price points, layers of products, and infinite possibilities. So how do you manage all of these opportunities to maximize effectiveness? In this session, experts from The Washington Post, The New York Times, and more will share their experiences and insights.

This panel will focus on the strategies and techniques for managing and experimenting with offerings, product development, market research, and testing new ideas.

Attendees will learn about the latest tools and best practices for identifying and addressing customer needs, as well as the importance of data-driven decision making and ongoing experimentation. The session will provide valuable information for anyone interested in understanding how to effectively manage and experiment with offerings in any industry.

Michael Ribero, Chief Subscription Officer at Washington Post

Ken Houseman, Executive Director of Product, Commerce at The New York Times

Moderator: Jonathan Gupta-Buckley, Founder at The Twenty One

#Growth #Acquisition #Operations #Media #Streaming #Digital

Thursday | 3:30PM - 4:00PM | Grand Hall

Networking Break

Visit the largest exhibitor hall in consumer subscription and network with 2,000+ attendees.

Thursday | 4:00PM - 4:30PM | Main Theater

Planning for the Future - The Global Outlook for Consumer Subscriptions

Join us for a forward-looking session on the global outlook for consumer subscriptions. Our panel of experts will provide a comprehensive view on the future of the subscription industry and explore key trends, challenges and opportunities. You will gain valuable insights on how to future-proof your business, navigate the rapidly-evolving market, and stay ahead of the curve.

Vishal Kapoor, Director of Product at Shipt

#Future #Customer #Growth

Thursday | 4:30PM - 5:00PM | Main Theater

Diversity & Inclusion Keynote

Wade Davis, Vice President of Inclusion Strategy at Netflix

Thursday | 6:00PM - 7:00PM | Lone Star Foyer

Cube Awards Happy Hour

Join your peers to kick off a night of celebration and excitement at the Cube Awards Happy Hour. This is open to ALL conference attendees and is an event you won’t want to miss.

Thursday | 7:00PM - 9:30PM | Main Theater

Cube Awards

Open to ALL attendees, this is the subscription industry’s premier awards ceremony.  Enjoy the opening happy hour, walk the red carpet, and feast on a delicious meal while we honor the best and brightest in subscription!


June 2

Friday, June 2

Friday | 8:30AM - 10:00AM | Lone Star Foyer

Registration Open and Badge Pickup

Pick up your badge or register on site at the Lone Star Foyer – across the sky bridge from the Sheraton Downtown Dallas hotel.

Friday | 8:30AM - 11:30AM | Grand Hall

Exhibit Hall Open

Visit the largest exhibitor hall in consumer subscription and network with 2,000+ attendees.

Friday | 9:30AM - 9:55AM | Detroit Theater

Capital Alternatives - Stop Maxing Out Your Credit Card

Are you tired of maxing out your credit card to fund your subscription box startup? Join us for a crucial session on capital alternatives, where we’ll be discussing innovative financing options to help your business grow sustainably. Our panel of experts will provide valuable insights into the latest investment trends and funding options, and share their own experiences of securing capital for their businesses. From grants to equity financing, this session will explore the pros and cons of various capital alternatives.

Brittany Rhodes, Founder and General MATHager at Black Girl MATHgic

#Acquisition #Operations #SubscriptionBox

Friday | 9:30AM - 9:55AM | Denver Theater

Becoming the Creator - A Lesson in Patience and Growth

You’ve mastered the operations, finances, and traditional marketing. To reach the next level, you must create a brand voice on social media to effectively engage with your customers. It takes careful planning, strategic monitoring, and constant iteration, but a successful social strategy can be achieved. Learn from subscription leaders who have been in the trenches, socially speaking.

Josh Band, Founder & CEO at Plate Crate

Nadya Okamoto, Co-Founder at August

#Acquisition #SubscriptionBox

Friday | 9:30AM - 9:55AM | New Orleans Theater

Rewriting the Membership Model

#Growth #Operations #SubscriptionBox

Friday | 10:00AM - 10:25AM | Detroit Theater

The Five P's to Profit and Why They Matter

Join subscription Box Coach Jill Lodato as she teaches the five essential P’s that are critical to maximizing profitability in subscription-based businesses. Whether you’re running a subscription box, membership community, or other other recurring revenue model, understanding and implementing these five P’s can help you achieve long-term success. You’ll leave this session with a deep understanding of the five P’s to profit in subscription, and how to apply these principles to drive growth in your own subscription-based business.

Jill Lodato, Owner at Kids Baking Club & Momentum Network

#Growth #SubscriptionBox

Friday | 10:00AM - 10:25AM | Denver Theater

Start Well | Grow Well: Strategies to Manage Decision Fatigue & Burnout

Startup and Growth-Level executives face the unique challenge of serving as visionary strategists and operational leaders, creating disproportionate risks for decision fatigue and burnout. Laying a proper foundation for leadership wellness increases the opportunities to build healthy, inclusive, and financially successful organizations.

In this presentation, leaders will learn to recognize the signs and stages of decision fatigue and burnout and gain actionable insights to improve the quality of their decisions and management style.

Princess Castleberry, Founder & Wellness Consultant at GO BEYOND WELL

#Operations #SubscriptionBox #Media #Streaming #SubscribeandSave

Friday | 10:00AM - 10:25AM | New Orleans Theater

Reaping the Rewards - Giving More to Your Subscribers

#Operations #Subscription Box #Media #Streaming #SubscribeandSave #Digital

Friday | 11:00AM - 12:00PM | Main Stage

Closing Sessions

#Growth #Retention

Friday | 12:00PM - 12:30PM | Main Theater

Closing Ceremony

While SubSummit 2023 may be over, the learning and growing doesn’t stop here. Attend the Closing Ceremony to get access to the best price ever for 2024 tickets as well as a special offer for replay’s so you can catch every session you might have missed!

Wondering what 2023 will look like for your business?

Get your FREE copy of the 2023 Subscription Commerce Industry Outlook Preview!

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