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The largest subscription conference is now virtual. Join SubSummit on November 11-13

SubSummit 2020 Schedule

Wednesday, Nov 11

The New World Economy: Today

Today is the theme for day one. In Today, we focus on what is right now in the subscription industry. We need to better understand our current landscape to build better businesses for tomorrow. In Today, we can focus on best strategies for launching and starting a subscription company to gearing up for Q4's customer support needs. This is the new, new world economy. Welcome to Today.

11:00 AM ET

The New World Economy: Today Expo Hall and Networking Lounges Open

Join us in the virtual expo hall and topic-focused networking lounges. Don't miss the opportunity to connect with sponsors and vendors.

11:30 AM

The New World Economy: Today [ALL-DAY ON-DEMAND WORKSHOP] Subscriber Growth Through Experience Optimization

Join House of Kaizen's Founding Partner, Matt Cronin, as he walks through six exercises to help you examine your subscriber journey. This workshop, with an accompanying worksheet, will help participants identify their highest-impact opportunities and create actionable next steps for optimizing sustainable growth. Visit the Workshops room to join and learn at any time!

  • Matt Cronin

    House of Kaizen

12:00 PM ET

The New World Economy: Today Welcome to The New, New World Economy

Watch our always epic SubSummit welcome video and introductions from the SUBTA team.

  • Paul Chambers

    SUBTA

  • Christopher George

    SUBTA

  • John Haji

    SUBTA

  • Chris Chambers

    SUBTA

12:10 PM ET

The New World Economy: Today Ready, Set, Subscribe! Building the Ultimate Subscription Launch Strategy

Launching your subscription might seem easy, but managing the complexities associated with it can quickly become overwhelming - take it from the Co-Founders of one of the biggest and fastest subscriptions ever built! Today, Hannah and Matthew Arevalo are two of the co-founders at Pinfinity, a subscription company they are quickly growing to become the largest collective of pin enthusiasts. This session is a must watch if you are just launching or scaling your subscription company.

  • Hannah Arevalo

    Pinfinity

  • Matthew Arevalo

    Gial Ventures

  • Christopher George

    SUBTA

12:30 PM ET

The New World Economy: Today Nix the Cancelations: The Ingredients You Need to Create Brand Enthusiasts

Gaining and keeping subscribers these days is tough. It seems like there is a popular, new subscription each day. So how do you stand out from the crowd? In this session, Ryan Kelly, VP of Global E-Commerce at FedEx, sits down with two 2020 FedEx Small Business Grant Contest Winners, eat2explore and MANCAN Wine, to get real about how they go beyond the box to deliver a unique, memorable customer experience. Key takeaways from this panel discussion include reducing customer churn, adding a subscription option to your existing business and keeping your brand fresh.

  • Ryan Kelly

    FedEx

  • Graham Veysey & Fisk Biggar

    Firehouse Can Co.

  • Rowena Scherer

    eat2explore

1:00 PM ET

The New World Economy: Today The World's Youngest Subscriptionpreneur

Parker Krex, once dubbed Chicago’s youngest CEO, stands atop his subscription box business the same as his LEGO minifigures might their own castles — secured with fun at the forefront. In 2014, Krex (then just 9 years old) turned his love of building and collecting brick-based toys into a business after a sub-par unboxing experience resulted in the spark of an idea. Brick Loot was built then to deliver the ultimate brick experience, one carefully stacked subscription box at a time. Join SUBTA CEO Paul Chambers as he sits down with Parker to discuss what it's like to be so driven from such a young age.

  • Parker Krex

    Brick Loot

  • Paul Chambers

    SUBTA

1:20 PM ET

The New World Economy: Today Ergonomics Stretches

Take a moment to move your body, stretch, and get your brain ready for more amazing content!

  • Chris Chambers

    SUBTA

  • Dona Leonard

    Colorado in Motion

1:30 PM ET

The New World Economy: Today Top 7 Tips for Launching Your Food Focused Subscription

Join our moderator Alison Chew of MealFinds, the first and only meal service discovery and comparison platform, as she talks with Kerry Roberts, of Everipe, and Catherine Beaudoin of Zesty Kits & Cookie Kits. This delicious session that will surely leave you full with actionable take-aways on how to launch and sustain your food-based subscription.

  • Alison Chew

    MealFinds

  • Kerry Roberts

    Everipe

  • Catherine Beaudoin

    ZestyKits Inc

2:00 PM ET

The New World Economy: Today Podcasts are EXPLODING! How Do I Generate a ROAS?

Diversification is key, and it’s time you added to your acquisition strategy. Strategic Media Inc. is the nation’s leading expert in audio advertising. Join this session to learn how savvy subscription brands from all verticals, including Hims, Babbel, ZipRecruiter, Beachbody, Warby Parker and many others profitably acquire customers through terrestrial radio, SXM, podcast and streaming. Join Jeff Small, the CEO of SMI, as he shares the state of audio from Edison Research and dives into 5 key strategies essential to launching an effective Podcast campaign.

  • Jeff Small

    Strategic Media, Inc.

2:20 PM ET

The New World Economy: Today Expo Hall and Networking Break

We've got the world's largest DTC subscription expo hall and hyper-focused networking lounges. Join us!

  • Chris Chambers

    SUBTA

2:20 PM

The New World Economy: Today [ALL-DAY ON-DEMAND WORKSHOP] Subscriber Growth Through Experience Optimization

Join House of Kaizen's Founding Partner, Matt Cronin, as he walks through six exercises to help you examine your subscriber journey. This workshop, with an accompanying worksheet, will help participants identify their highest-impact opportunities and create actionable next steps for optimizing sustainable growth. Visit the Workshops room to join and learn at any time!

  • Matt Cronin

    House of Kaizen

2:30 PM

The New World Economy: Today Chris G Live in SUBTA Networking Lounge

SUBTA Chairman Christopher George will be taking your questions LIVE in the SUBTA Networking Lounge.

  • Christopher George

    SUBTA

  • Paul Chambers

    SUBTA

3:00 PM ET

The New World Economy: Today How Payment Recovery Saved the Y

As businesses around the country continue to ride the economic rollercoaster of COVID, the challenge of payment recovery grows even greater. Join Austin Millius of Cashi as he talks to leaders of the Miami County Y on how they continue to overcome this challenge and build a strong organization, even during these tough times.

  • Austin Millius

    Cashi Payments

  • Jenny Rhodes

    Miami County YMCA

3:20 PM ET

The New World Economy: Today Custom Manufacturing: How to Increase Margin by Creating Your Own High Quality Product

Knowing your supply chain has never been more important. Hear from industry leaders Morgaine McGee and Katherine Zabloudil on how they are disrupting the traditional fashion and accessories manufacturing business definition by providing services that allow brands and distributors a one stop shop.

  • Morgaine McGee

    The Vertical Collective

  • Katherine Zabloudil

    The Vertical Collective

  • Christopher George

    SUBTA

3:40 PM ET

The New World Economy: Today Winter is Coming. Gear Up Your Customer Support for Q4

For most DTC companies, the last nine months have produced record revenue and significant growth. With that has also often delivered an influx of customer support requests. For many it has felt like constantly putting out fires. Billy McClennan, of Gorgias thinks your customer support doesn't have to be one of those fires. There are ways for your customer support systems to work efficiently and work for you and in this session, he'll explore just that.

  • Billy McClennan

    Gorgias

4:00 PM ET

The New World Economy: Today WTF is MaxDiff and Conjoint Analysis? (trust us, you want to know)

Do you ever wonder if you've priced your subscription right? Maybe your subscribers would be willing to pay more if you just offered another feature/benefit. But which one? And how much more would they be willing to pay? Insert - conjoint analysis. Get feedback directly from subscribers on which features to include in your offers and how to price them to maximize revenue and increase uptake. And once you optimize your offer, you'll want to optimize your marketing strategy. Insert - MaxDiff analysis. Find out why and how some of the most powerful companies are using these methodologies to beat out the competition.

  • Megan Peitz

    Numerious

4:20 PM ET

The New World Economy: Today Picking the Perfect Platform

An industry-first, this session brings together leaders from each of the top subscription platforms in the world. Learn more about each company, their offering, what size companies they feel they serve best, and most importantly, how they themselves deliver customer support. Whether you're new to subscription, scaling your already existing business, or layering subscription into your offering, this is a session you won't want to miss.

  • Paul Chambers

    SUBTA

  • Stefan Pretty

    Subbly

  • Luke Retterath

    ReCharge

  • Jay Myers

    Bold Commerce

  • Thomas Marks

    sticky.io

  • Greg Alvo

    Ordergroove

  • Amir Elaguizy

    Cratejoy

  • Lubor Ptacek

    Zuora

Thursday, Nov 12

The New World Economy: Tomorrow

Tomorrow is about what lies ahead. The road may not be crystal clear, but these sessions focus on how we can continue to shape our subscription businesses for the future. Reducing churn, building long-term customer engagement, and mastering persuasion techniques just start to scratch the surface. Welcome to tomorrow.

11:00 AM ET

The New World Economy: Tomorrow Expo Hall and Networking Lounges Open

Join us in the virtual expo hall and topic-focused networking lounges.

11:30 AM

The New World Economy: Tomorrow [ALL-DAY ON-DEMAND WORKSHOP] Using SEO & Content to Acquire New Customers

Learn from Ronald Dod, CMO of Visiture, as he showcases practical SEO and Content tactics that are proven to help subscription brands drive new customers online. You'll see step-by-step details on how to immediately implement these strategies, including on-page optimization, content development, keyword research, and more. Visit the Workshops room to join and learn at any time!

  • Ronald Dod

    Visiture, LLC

12:00 PM ET

The New World Economy: Tomorrow Welcome Back to SubSummit and Welcome to Tomorrow

  • Paul Chambers

    SUBTA

  • Christopher George

    SUBTA

  • John Haji

    SUBTA

  • Chris Chambers

    SUBTA

12:10 PM ET

The New World Economy: Tomorrow Churn Management in the Time of Coronavirus

The economic disruptions caused by the Coronavirus has been felt unevenly by subscription businesses: Some have been almost completely stopped, while others have seen their growth accelerate. The session will look at how different scenarios have led to different responses in subscription businesses in 2020.

  • Carl Gold

    Zuora

12:30 PM ET

The New World Economy: Tomorrow Recurring Success: Exploring 2020 Subscription Retention & Payment Trends

The rapidly growing subscription market is providing more options for consumers to pay-as-they-go instead of buying ownership, creating another challenge for subscription providers to retain subscribers and keep them engaged and active. In this session, Mike Rogers with ACI Worldwide will reveal insights from a series of recent studies, including market research conducted with Mastercard, that asked consumers and subscription providers about their payment and communication preferences.

  • Mike Rogers

    ACI Worldwide

12:50 PM ET

The New World Economy: Tomorrow World's Best Persuasion Tactics - From A to Z

Whether you want someone to open your email, click on your ad, consume your content or contact your company, words matter. Why? Because in-market tests and scientific studies both confirm that certain words wield more power. And how you word something determines how people respond to it.

Gain a lexicon of persuasive words and copy constructs that you can use tomorrow to increase engagement and response. Discover what word removes risk, which one word gets people nodding yes immediately, the best way to talk about prices, the two times jargon can be useful, the surprisingly powerful effect of an unexpected phrase, and so much more.

This fast-paced, entertaining, and example-jammed presentation reveals 26 tactics (yes, one for each letter of the alphabet!) that will make you an instant master of persuasion. Backed by research from both here and abroad, these tactics are proven, powerful, and easy to apply. Which means you’ll leave this keynote ready and able to increase the effectiveness of your marcom campaigns.

  • Nancy Harhut

    HBT Marketing

1:30 PM ET

The New World Economy: Tomorrow Media Transformation: Visionaries in the Sub Economy

Media outlets have embraced their role as essential businesses and experienced a swell of traffic from existing and new readers amid today's uncertainty. But what happens next? How should business leaders reimagine innovation and digital strategies to meet customers where they are today, and to maintain growth in the next normal and beyond? In this panel session led by Zuora, Business Insider, Financial Times, and The Seattle Times will share insights and learnings for subscription businesses to become truly customer-centric organizations, organizations best positioned to win in today's Subscription Economy.

  • Frank Ernst

    Zuora

  • Olivia Oran

    Business Insider

  • Curtis Huber

    The Seattle Times

  • Jon Slade

    The Financial Times

2:00 PM ET

The New World Economy: Tomorrow Like a Fine Wine: How Winc’s Influencer Partnership Program Has Matured Into a Robust Customer Acquisition Channel

Eric Miller, Senior Manager, Partnerships & Influencer Marketing at Winc, will sit down with Cristy Garcia, VP of Marketing at Impact, to discuss how he’s deployed partnership automation technology to measure ROI, amplify content creation, and inform product strategy through the influencer channel. Winc’s program includes creators of all audience sizes– but managing partnerships with micro and nano creators at scale has helped them unlock surprising insights and boost customer acquisition.

  • Eric Miller

    Winc

  • Cristina Garcia

    Impact

2:20 PM ET

The New World Economy: Tomorrow Destined for Success: Delivery Partner Best Practices

Dependable delivery of your customer's box is critical to the success of your subscription business. Join John Haji, as he interviews Rob Glover, VP of Sales at OSM Worldwide, to discuss how shipping trends are affecting the industry. Learn how you can optimize your shipping strategy, to save time and costs, with the right delivery carrier.

  • Rob Glover

    OSM Worldwide

2:40 PM ET

The New World Economy: Tomorrow Expo Hall and Networking Break

Join us in the virtual expo hall and topic-focused networking lounges. Premium ticket holders can enter the exclusive VIP Networking Lounge!

  • Chris Chambers

    SUBTA

2:40 PM

The New World Economy: Tomorrow [ALL-DAY ON-DEMAND WORKSHOP] Using SEO & Content to Acquire New Customers

Learn from Ronald Dod, CMO of Visiture, as he showcases practical SEO and Content tactics that are proven to help subscription brands drive new customers online. You'll see step-by-step details on how to immediately implement these strategies, including on-page optimization, content development, keyword research, and more. Visit the Workshops room to join and learn at any time!

  • Ronald Dod

    Visiture, LLC

3:10 PM ET

The New World Economy: Tomorrow How to Get Acquired: Building Value for the Future

The goal of every entrepreneur is to build wealth and one of the key ways to do that is by selling the company when the time is right. The question for subscription companies is: what should management focus on now that will maximize the value of the business when it's time to sell it? In this session, mergers and acquisition experts Errol Glasser and Richard Kestenbaum talk about the metrics and strategies that will maximize the value of a subscription business in a sale.

  • Richard Kestenbaum

    Triangle Capital

  • Errol Glasser

    Triangle Capital

  • Christopher George

    SUBTA

3:30 PM ET

The New World Economy: Tomorrow Meeting the Moment with Next Gen Digital Advertising

By now, you’re probably tired of trying to plan and launch campaigns in these 'uncertain times.’ What is certain however is that the pandemic has only further accelerated the consumer migration en masse to connected platforms and swift adoption of digital content consumption. As people increasingly live their lives in digital environments — consuming content, transacting, organizing and socializing in digital spaces — it's imperative that the subscriptions industry meet the moment. Join Oracle Data Cloud’s Head of Partnership Development, Joe Frick, as he shares timely insights and carves out a new paradigm for advertising with confidence amidst the chaos in the world of digital.

  • Joe Frick

    Oracle Data Cloud

3:50 PM ET

The New World Economy: Tomorrow How COVID Almost Killed This Business, but Subscription Saved It

How an "unlikely" brand used subscriptions to not only save their business through the pandemic, but put themselves in the most successful and stable place they've ever been. Join Darryl Stewart, of Chaeban, as he shares his story with Jay from Bold Commerce.

  • Jay Myers

    Bold Commerce

  • Darryl Stewart

    Chaeban Ice Cream

4:00 PM ET

The New World Economy: Tomorrow Cube Awards, Presented by USPS

Our premier event has gone virtual this year. We pulled out all the stops to make sure we have an epic award ceremony that the SUBTA community deserves. This year we honor nominees from ten categories selected by our community. Join us live to find out who will win this years Cube Awards.

  • Paul Chambers

    SUBTA

  • Christopher George

    SUBTA

  • John Haji

    SUBTA

  • Chris Chambers

    SUBTA

Friday, Nov 13

The New World Economy: Forever

The Subscription model is not new. In fact, it has been around for hundreds of years, but the changes we have recently seen are tremendous. More and more companies that have traditionally seen their customers as consumers now see them as members and subscribers. Subscriptions can span generations. Subscriptions are forever.

11:00 AM ET

The New World Economy: Forever Expo Hall and Networking Lounges Open

Join us in the virtual expo hall and topic-focused networking lounges.

12:00 PM ET

The New World Economy: Forever Welcome to Day 3 of SubSummit Virtual

Welcome back - we're excited to have you!

  • Paul Chambers

    SUBTA

  • Christopher George

    SUBTA

  • John Haji

    SUBTA

  • Chris Chambers

    SUBTA

12:10 PM ET

The New World Economy: Forever Untapped Subscription Horizons

There still remain many untapped subscription verticals in today’s ever-changing e-commerce climate. Have you uncovered them yet? Using data from over 10,000 subscription merchants and envisioning the future homes of millennial and Gen Z consumers, we’ll be going room by room to share which spaces are over saturated and which ones have ample opportunity for brands to flourish in. Join ReCharge COO Chathri Ali as she dives into industry insights and shares areas of opportunity for what's ahead.

  • Chathri Ali

    ReCharge

12:30 PM ET

The New World Economy: Forever Top 3 Needle Movers for Your Network

What are you struggling with in your subscription box business? Sales? Marketing? Churn? Systems? Accounting? No matter what it is, Travis Chappel has a solution for it. It's your network. Imagine struggling with your next marketing initiatives and being able to call up the top marketing expert in the world to get some feedback. Imagine staring at a P&L and being able to call up a close CFO friend. Your network isn't just a list of names in your contact list. It's the lifeblood of every single business in the world. Join us in this session where we will talk about the top three things that will move the needle in your network.

  • Travis Chappell

    Guestio

12:50 PM ET

The New World Economy: Forever Best Practices for Retaining Lifelong Customers through Identity Marketing Campaigns

Music is such an integral part of society—it can define who a person is, shape their experience, and play a role in some of life’s biggest moments. As people started to spend more time at home as a result of Covid, music has become even more pivotal to people's everyday lives, and as a result, changed music streaming consumption patterns. With so many music streaming platforms out there, how do you acquire, convert, and retain your customers?

  • Yoav Banai

    Deezer

  • Sai Koppala

    SheerID

1:10 PM ET

The New World Economy: Forever Packaging's Influencer at the Doorstep

Great packaging designs influence attention and emotion, both on the shelf and on the doorstep. Facial expression data collected during unboxing experiences can be invaluable in helping provide a positive lasting influence. Learn how as Dr. Andrew Hurley shares his experiences and explains how to use that data to reduce negativity, facilitate use, and nudge proper disposal of packaging, all while furthering positive brand equity.

  • Andrew Hurley

    Clemson University

1:30 PM ET

The New World Economy: Forever Ergonomics and Stretch Break

As knowledge workers, we spend our days sitting and/or standing in front of a computer. Join Occupational Therapist, Dona Leonard, as she shows us some quick and easy ways to be ergonomically mindful throughout our workday.

  • Chris Chambers

    SUBTA

  • Dona Leonard

    Colorado in Motion

1:40 PM ET

The New World Economy: Forever Evolutions of the TV Set and the Connected Home

The ways in which brands enter a consumers lives are now limitless. From the fridge door to the front door, our connected homes and even more connected TV sets continue to expand the relationship between the brand and their customers. In this insightful session, Jon Giegengack of Hub Entertainment Research and SUBTA Co-Founder Paul Chambers will dive deep into the convergence of technology and entertainment and discuss how viewers find, choose, and consume content.

  • Jon Giegengack

    Hub Entertainment Research

  • Paul Chambers

    SUBTA

2:00 PM ET

The New World Economy: Forever Full Stack Subscription - Delivering on Replenishment, Discovery, AND Access to Your Customers

Curation, replenishment, and access - these are the three categories that lead the subscription commerce economy. And while mastering one can be amazing for any business, growing into all three can help your brand truly dominate. Join this insightful panel discussion with brands that understand the value stack every subscription memberships program needs to be built on.

  • Jay Myers

    Bold Commerce

  • Olga Eskina

    mindbodygreen

  • Jason Cane

    Kilikanoon Wines

  • Tim Fu

    Family Dinner

2:30 PM ET

The New World Economy: Forever Expo Hall and Networking Break

During this networking break, My Subscription Addiction CEO Simran Dua will be LIVE in the Expo Hall taking your questions on best practices for customer obsession.

  • Simran Dua

    My Subscription Addiction

3:10 PM ET

The New World Economy: Forever A Perspective on Building Leading Operations, from Birchbox's 1st Employee

What do these panelists have in common? They all helped lead the charge in building and shaping Birchbox's earliest fulfillment methods. And today, they continue innovating fulfillment methodiologies for some of the world's biggest brands. From Shopify to Hubble Contacts, join session moderator Matthew Hertz from Second Marathon as he leads an eye opening discussion on fulfillment best practices and lessons learned from the trenches.

  • Matthew Hertz

    Second Marathon

  • Stuart Clark

    Cargo

  • Emily Sewell

    Hubble Contacts

  • Chris Tesar

    Shopify

3:40 PM ET

The New World Economy: Forever The World's Oldest Subscription Meets the World's Newest

As brands turn to subscription to engage their customers like never before, media and publications have done the same. In this case though, it's not what you'd expect. Learn how a 19-year old magazine finds tremendous value in delivering discovery and delight via a monthly subscription box.

  • Michelle Lange

    Boxology

  • Enrique Abeyta

    Project M Group

4:00 PM ET

The New World Economy: Forever Properly Planning Your Give-Back

It's more than just sending a check out monthly, planing your give-back is important to you and to your customers. Charitable contributions, a company's mission, the culture and ethos of an organization are all ways to "give back" and properly planned give-back can have meaningful impact to your company. Join this expert panel to hear different approaches and techniques that could benefit your organization too.

  • John Haji

    SUBTA

  • Penny Bauder

    Green Kid Crafts, Inc

  • Krysta Lewis

    Aisling Organics

4:20 PM ET

The New World Economy: Forever Marketing Techniques That Never Fail

As Pretty Litter's Senior Director of Growth Marketing, Michelle Oglakhchyan has tried her fair share of marketing techniques. In this session, Michelle will share her tried and true marketing techniques and her insights into some newer marketing channels. Learn how to combat the rising ads costs and how can brands effectively use data to pivot their branding message.

  • Christopher George

    SUBTA

  • Michelle Oglakhchyan

    PrettyLitter

4:40 PM ET

The New World Economy: Forever Closing Remarks

Thank you for attending SubSummit Virtual 2020!

  • Paul Chambers

    SUBTA

  • Christopher George

    SUBTA

  • John Haji

    SUBTA