Virjinie Matthews, Director of Operations, leads the ACC Premiere subscription model CX support team specializing in transforming customer service/contact center service from a cost center to a revenue generator for our clients. Leveraging CX best practices in service and sales, Virjinie’s team listens and gathers actionable insights from every customer interaction to inform flexible, convenient strategies to meet customer needs while improving retention and LTV. Our clients’ leverage these insights and recommendations to improve the subscriber experience, create high value, personalized save offers and customizations that make a difference to the customer.