Jess Cervellon is the Founder of Open Late Collective and host of Above the Fold Podcast. Formerly the VP of Customer Experience at Feastables, she brings over 15 years of expertise in brand strategy, retention marketing, and customer experience leadership, spanning both support and success. With a background in B2B and B2C across SaaS and eCommerce, Jess specializes in brand strategy, retention marketing, and customer experience, helping brands create seamless, high-impact customer journeys that drive loyalty and growth. She focuses on turning CX into a competitive advantage, fostering a culture of thoughtful engagement and continuous innovation, and building customer-first brands that create lasting, memorable experiences.