Based in Cambridge, Massachusetts, Peak Support is a rapidly growing professional services provider dedicated to providing exceptional support. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines, Colombia, and the U.S.
Peak Support specializes in serving high-growth clients whose needs are rapidly changing. They constantly may be getting customer questions they haven’t heard before. This requires a specialized level of support. We address this in a few ways:
Ability to Hire & Retain Employees
• We have an exceptional reputation and an industry-leading 4.8 ranking on Glassdoor.
• We’re 100% remote. We hire the best people, wherever they are.
• New agents have an average of 8 years of experience serving major brands, compared with 1-3 years at other BPOs.
Exceptional Company Culture
• Our environment is exceptional for its fairness, transparency, and the appreciation we show our team.
• We are a Certified Great Place to Work.
• Leading the industry with low 20% attrition
• We care about our client’s success and adapt to their needs as they scale. We’re committed to being the voice of their brand.
• We are seamlessly integrated with our client’s teams, tech stack & processes.
• Our Client Services Managers handle only 3-8 clients, giving clients the close-knit support they need.
• We staff fully dedicated teams – no shared agents.
• Our agents are 100% focused on our clients.
Peak Support serves some of today’s leading growth companies and is well-positioned to continue to do so in 2023 and beyond. We are committed to our mission of empowering our teams to innovate and deliver beyond client expectations.”